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FAQs

What are the benefits of going to a DADO Africa showroom as opposed to a retailer?

DADO Africa showrooms have the entire range of DADO Africa products on display to allow our clients, end customers and contractors to view and experience our products. Should certain products not be available at your nearest retailer our showrooms allow for personalised service and assistance to help you select the best bathtub and basin for you.

In addition to this, the DADO Africa showroom also features all the product ranges from the other DADO Africa brands: JEE-ORiver Range and SANSTIK giving you the option to mix and match across DADO Africa brands for a distinctive bathroom ware solution.

Where are the DADOquartz showrooms located?

DADOquartz distributors available globally have showrooms in each country in which they trade, please visit our distributor locator to find a distributor near you.

How do I qualify to become a DADO Africa distributor?

In order to become a DADO Africa distributor, visit our Become a Distributor page which lists the criteria that your store must meet to become a distributor. If you believe that you are a fitting distributor for DADOquartz products, the next step is to fill in our Become a Distributor form and one of our qualified DADO Africa sales representatives will contact you to arrange a meeting with you to share more information and answer any questions that you might have.

Do you sell DADOquartz bathtubs and basins directly to the public?

DADOquartz bathtubs and basins are distributed in South Africa to various retailers by DADO Africa, the sole distributor in Africa. Therefore all DADOquartz products are available to purchase at a variety of bathroom-ware retailers across the country. Please use our store locator to find your closest DADOquartz retailer. In addition, DADO Africa has 2 showrooms in Centurion, Gauteng and in Cape Town, Western cape where all DADOquartz products are on display.

Where can I buy DADOquartz products?

DADOquartz products are available to purchase at a variety of bathroom-ware retailers across the country. Please use our store locator to find your closest DADOquartz retailer.

Where is the DADO Africa factory located?

The DADO Manufacturing factory is located in Waltloo in Pretoria, Gauteng. This is where all DADOquartz baths and basins are conceptualised, designed, produced and packaged. The products are then transported to our warehouses in Pretoria and Cape Town and thereafter distributed to our different clients.

Can I get a colour wrap on my existing DADOquartz baths?

Yes, we can do a colour overlay on an existing DADOquartz bathtub, pillar basin and top-mounted basin but please keep in mind that you will be responsible for the uninstalling, transporting and re-installing of the product. Because of this, we advise that the best time to consider adding a colour overlay to your DADOquartz product is to do it when you are renovating your bathrooms.

Are DADOquartz bathtubs easy to install?

All DADOquartz bathtubs have a built-in Plumber’s Space, first innovated by DADO Africa. Plumbers Space is a space under the DADOquartz bathtubs that gives the installer room for ease of installation without having to drill a hole on the floor during installation. *with the exception of the DQ+ range of baths and the Acanthus and Angela models where only 80mm is available. In addition, all DADOquartz bathtubs are freestanding baths and can, therefore, be installed on any part of the bathroom floor as long as the plumbing allows.

What is the purpose of registering your DADOquartz product’s warranty?

To ensure that we can provide you with the best possible after-sales service, kindly register for your warranty by completing the form on the DADO Africa website warranty page within 30 days of installation. We will use this information to register your DADOquartz warranty to ensure everything is in place should you ever need to use it in rare cases such as when claiming against the DADOquartz warranty. If your product’s DADOquartz warranty is registered you can rest easy that your DADOquartz warranty will still be valid even in the case that you lose your receipt.

Why do our specification sheets not include the weight restrictions of the product?

DADO product spec sheets do not outline weight restrictions of the product as the product is not weight bound but volume bound. What this means is that as long as your DADOquartz bathtub and basin is installed on a stable platform, it should be able to hold a person of any weight with no issue, however, there might be a problem if the bathtub doesn’t hold a sufficient amount of water to have a proper bath in. As a result, the volume capacity of the product will be listed on the specification sheet.

Which is the better option between DADOquartz Polished white or Pearl (matte) white?

DADOquartz produces a natural matte stone appearance, therefore DADOquartz bathtubs and basins are naturally matte with a satin finish, however, the range is also available in a polished finish that has a sheen luxurious appearance. The matte and polished finishes on all DADOquartz bathtubs and basins have the same special properties, characteristics, features, and benefits of DADOquartz.

How do I repair a scratch on my coloured DADOquartz bath and/or basin?

On a rare occasion where a scratch or chip occurs on the DADOquartz bathtub or basin, use the DADOquartz Repair Kit available from the nearest DADOquartz distributor or DADO Africa Showroom. Visit the DADOquartz repair instructions page in order to be assisted with the repairs. Should you require a professional to repair the bathtub for you then please contact the DADO Africa Customer support at support@dadoafrica.co.za or +27 (0) 12 803 9431 (Callout fee will be charged). When the repair is done, apply the provided colour polish (should be ordered with the repair kit).

How do I repair a scratch or chip on my DADOquartz bath and/or basin?

On a rare occasion where a scratch or chip occurs on a DADOquartz bathtub or basin, use the DADOquartz Repair Kit available from the nearest DADO distributor or DADO Africa Showroom. Visit the DADOquartz repair instructions page in order to be assisted with the repairs. Should you require a professional to repair the bathtub for you then please contact the DADO Africa Customer support at support@dadoafrica.co.za or +27 (0) 12 803 9431 (Callout fee will be charged).

What do I do if my DADOquartz bathtub or basin gets cracked or damaged?

DADOquartz bathtubs and basins are exceptionally strong with distinguishing longevity. However, should damage or a crack appears on the DADOquartz bathtub and/or basin, then determine whether the damage covered by our lifetime warranty, to do so visit our DADOquartz warranty page. To have the damage repaired please contact DADO Africa Customer Care for technical support (a callout fee is charged).

Do DADOquartz bathtubs retain heat well?

DADOquartz bathtubs and basins have high insulation capacity that allows the DADOquartz bathtub to heat up quickly and the water will remain at the desired temperature for long without wasting water nor energy.

Does DADOquartz sell bathtub and basin wastes and other accessories?

In addition to DADOquartz bathtubs, basins and mixers, bath wastes are available separately to be used with DADOquartz bathtubs.

Does DADO Africa provide installation tools, equipment or pipes?

Items such as wastes and pipes can be purchased separately from your nearest bathroom ware retailer, or hardware store. DADO Africa recommends that you employ the services of a professional plumber/installer to install your DADOquartz bathtub or basin. This professional should be equipped with official certification as well as all tools or equipment that are required for the installation of DADOquartz products.

Does DADO Africa provide installation tools, equipment or pipes?

Items such as wastes and pipes can be purchased separately from your nearest bathroom ware retailer, or hardware store. DADO Africa recommends that you employ the services of a professional plumber/installer to install your DADOquartz bathtub or basin. This professional should be equipped with official certification as well as all tools or equipment that are required for the installation of DADOquartz products.

Do DADOquartz products have a gel coating?

DADOquartz products do not have a gel coating because DADOquartz has no pores, imperfections or surface coverings that would require a gel coat finish, our DADOquartz material has a natural stone appearance and satin finish. The addition of a gel coat would compromise the luxurious appearance and state.

The special properties of Quartz ore and the stringent technical criteria under which it is engineered, give DADOquartz products exceptional hardness and distinguishing longevity backed by our lifetime warranty.

How do I install a DADOquartz Bathtub, basin or pillar basin?

Please visit our installation page under our support tab to find the installation instructions for your particular product.

How do I clean my DADOquartz bathtubs and basins?

DADOquartz bathtubs and basins are easy to clean. You can use the DADOquartz surface cleaner: Available to purchase at any one of our DADOquartz distributors. Please feel free to use our store locator to find your nearest distributor.

Apply DADOquartz surface cleaner directly onto the surface of the product or onto a damp clean cloth or sponge. Wipe/clean the dirty surface with the DADOquartz Cleaner. Rinse the surface with clean water. Visit the Care and maintenance page for further instructions.

Alternatively, you can use a non-abrasive mild household cleaner available at most local supermarkets.

How do I remove stains on DADOquartz bathtubs and basins?

Apply DADOquartz surface cleaner directly onto the surface of the product or onto a damp clean cloth or sponge. Wipe/clean the dirty surface with the DADOquartz Cleaner. Rinse the surface with clean water. For further instructions please visit the care and maintenance page.

What is DADOquartz?

DADOquartz is the material used to produce DADOquartz bathtubs and basins. It is a unique proprietary composite that we have developed from quartz ore that is mined from southern Africa. The ore is crushed and combined with a mixture of resins and other natural minerals to create our exclusive material. This material has a natural matte stone appearance and is warm and silky smooth to the touch.

DADOquartz’s special properties and the stringent technical criteria under which it is engineered, give our products exceptional hardness and distinguishing longevity with an enduring satin finish, backed by our lifetime warranty.